Privacy Policy
Your privacy is of the utmost importance to Emreach Solutions (“EmReach" or “we"), and we take our obligations regarding your privacy seriously.
We have developed this Privacy Policy to describe how we collect, use and disclose your personally identifiable information (“PII" or “personal data") when you access or use our website at http://www.emreach.com (“Website"), our Software-as-a-Service Critical Event Management and Emergency Notification services (“Services"), EmAlerts application on multiple plarforms and any mobile application that we operate and which includes a link to this policy (“Apps"). Our Website, Services and Apps are collectively referred to in this Privacy Policy as our “Online Services".
Consent
This section does not apply if you are based in the EEA or Switzerland. By using our Online Services, you agree to the terms and conditions contained in this Privacy Policy and you expressly consent to the processing of your data in accordance with this Privacy Policy. If you do not agree to any of these terms and conditions, or approve of EmReach’s data practices as explained herein, then you should immediately cease all use of our Online Services.
What Data We Collect
EmReach collects the following types of PII:
a) Information Provided by Website Visitors.
If you decide to sign up for information from us, schedule a demo, or create an account to use the Service, EmReach may collect the following PII from you: (1) first and last name, (2) organization name, (3) email address, (4) phone number, and (5) where applicable, a user-generated password for your account. If you provide us with feedback or contact us via email (e.g., in response to an employment opportunity posted on our Website), we will collect your name and email address, as well as any other content or information included in or attached to your email, in order to send you a reply.
b) Information We May Collect via Technological Means.
Our servers, which may be hosted by a third-party service provider, may collect certain technical data about your device and software, including your browser type, operating system, IP address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a time stamp of your visit. We automatically gather this data and store it in log files each time you visit our website or access your account on our network. Unless you have provided PII in connection with your use of the Online Services, such technical data cannot reasonably be used to identify you. We may also directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends in connection with the Online Services. We collect and use this analytics information in aggregate form such that it cannot reasonably be used to identify any particular individual user.
c) Information that we may collect from our Customers:
If you decide to purchase the Online Services and become an EmReach customer (“Customer“), we may need to collect additional information from you.
d) Cookies
We use cookies to monitor how users use our Online Services. “Cookies" are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website.
e) Information Gathered From Your Mobile Device.
When you download and use our Apps, we automatically collect information on the type of mobile device you use and the operating system version. We may ask you for your location when you use our mobile app. You will have the option to include your location, which will only be used to assist our customers with whom you are affiliated via that location (for example, a local fire department) to provide better communication in the event of an emergency or other incident. You may opt-out of location-based services at any time by editing the setting at the device level. Our Apps may send push notifications. If you no longer wish to receive such push notifications, please turn them off at the device level.
How We Use the Data We Collect
In summary, we use your PII to respond to your requests, provide, secure and enhance the Online Services, and comply with our legal obligations. In particular, EmReach uses your PII for the following purposes as necessary and as permitted by applicable law:
• Facilitate the creation of and secure your account on our Online Services;
• Identify you as a user of our Online Services;
• Provide and administer your use of the Online Services;
• Personalize and improve the quality of your experience when you interact with our Online Services;
• Send you administrative e-mail notifications, such as security or support and maintenance messages;
• Respond to your inquiries and requests;
• Provide you with hardcopy or electronic newsletters, or surveys;
• Determine which of our products and services may be of interest to you or your business;
• Send you information about upgrades and special offers related to our Online Services;
• Comply with applicable laws and regulatory requirements;
• Respond to lawful requests, court orders and legal process; and
We may generate reports that contain aggregate data about usage of our Online Services and similar topics. In such instances, we use aggregate data that can not be used to reasonably identify any individual and which contains no PII.
Information Sharing and Disclosure
To the extent permitted by applicable law, EmReach may disclose your PII in the following circumstances:
a) Service Providers.
We may engage our affiliates or third-party companies or individuals to support us in connection with the purposes listed above, such as to provide IT services, process payments, or contact users where an alert is triggered.
b) Law Enforcement.
It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for EmReach to disclose your PII. We may also disclose your PII if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
c) Business Transfer.
We may share your PII if EmReach engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of EmReach’s assets, financing acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
We may also disclose your PII with your prior informed consent. Service providers acting on our behalf are obliged to adhere to confidentiality requirements no less protective than those set forth herein and will only receive access to your PII as necessary to perform their functions.
How We Protect Your Data – Security
We are committed to protecting the security of information received via the Online Services, including PII. We provide reasonable and appropriate administrative, technical, and physical security controls to protect your PII from unauthorized access, use, or disclosure. For example, we use secure socket layer technology (SSL) in connection with our Online Services. We also require you to enter a password to access your account information. Please do not disclose your account password to anyone else. Despite our efforts, no security controls are 100% risk-free, and EmReach does not warrant or guarantee that your PII will be secure in all circumstances. To learn more about our current security practices and policies, please contact us at info@emreach.com.
Your Data, Your Choice
a) Opt-Out.
We offer you choices regarding the collection, use, and sharing of your PII. Where permitted by applicable law, we will periodically send you free newsletters and e-mails that directly promote the use of our products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us, and you will have the opportunity to “opt-out" by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Policy.
b) Ability to Edit or Delete Your Personal Information.
You may edit any of your PII in your account on the Online Services, including contact information and/or notification settings, by editing your account profile. You may also request that we delete your account information by sending an email to info@emreach.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). EmReach will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
c) Information Processed Under the Direction of Customers.
If an organization has registered for the Services (a “Customer") and your PII has been collected by EmReach as a result of such organization’s use of the Services, EmReach collects and processes any such PII of yours under the directions of the relevant Customer. If these circumstances apply to you and you wish to access, edit, delete or exercise any rights you may have under applicable data protection laws with respect to any PII that we have collected about you, please direct your query to the relevant Customer as this may expedite the completion of your request. We nevertheless provide reasonable assistance to our Customers to give effect to data subject rights as appropriate and required by applicable laws.
Links to Third Party Sites
Our provision of a link to any website or location outside of the Online Services is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including PII, from you. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any other website you visit.
Your California Privacy Rights
If you are a California resident, you are entitled to request from us, free of charge, a report on what information, if any, we have shared with other businesses and for what purpose. If you are a California resident and would like to make such a request, please submit your request in writing to info@emreach.com. EmReach is under no obligation to provide such reports absent a written request or more than once per calendar year.
Our Online Services does not track their customers over time and across third-party websites to provide targeted advertising and therefore does not respond to Do-Not-Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.
Information About Children
Our Online Services are not intended for use or access by children or minors. We do not intentionally collect personal information from anyone we know to be under eighteen (18) years of age. If you provide us with your information, you represent and warrant that: (i) you are eighteen (18) years of age or older; or, (ii) if you are providing information for a child under eighteen (18) years of age for the purpose of receiving notifications, you are the parent or legal guardian of such child; you are over eighteen (18) years of age; and that you are legally authorized to provide information for such child to be contacted through the Services.
Changes to This Privacy Policy
We may update this privacy notice to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
EmReach welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at info@emreach.com.